Refund & Cancellation Policy

Summary

Our plans are billed monthly. You can cancel at any time. Cancelling stops the next billing, but does not refund a month you have already paid for, except as described below.

How to cancel

Write to [add your email] or message us on WhatsApp from your registered number. Your plan stays active until the end of the billing period you have paid for.

When we refund

• Duplicate or wrong charge: if you were charged twice, or charged an amount different from your plan, we will refund the extra amount.
• Payment taken but service not activated: if you paid and the service was not activated because of a fault on our side, we will activate it or refund the payment.
• Failure on our side: if the Services stay unavailable for a long period because of us, write to us and we will review a credit or refund.

When we do not refund

• Change of mind after the billing period has started
• Unused time in a month that is already paid
• Suspension caused by breaking our Terms
• Charges by third parties, such as WhatsApp message fees or domain registration

How refunds are paid

Approved refunds go back to the original payment method. The time taken depends on your bank or payment provider, and is usually 5 to 7 working days.

Contact

Refund questions: [add your email] or [add your phone / WhatsApp number].