Privacy Policy

Overview

This Privacy Policy explains how Madhyam SaaS Tech Company ("Madhyam", "we", "us") collects, uses and protects personal data when you visit madhyam.tech or use our software. We follow India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

Data we collect

• Account details: your name, business name, phone number, email address and billing details.
• Business data you enter: orders, customer lists, messages, news content and similar records you store in our software. You own this data.
• Usage and device data: log-in times, pages used, device and browser type, and error logs.
• Messages with us: complaints and support requests sent on WhatsApp, by email or through your dashboard.
• Payment information: handled by our payment partner. We do not store your card number, CVV or UPI PIN.

Why we use your data

• To provide, secure and support the software you use.
• To process payments and send invoices.
• To identify your account when you report a problem, and to tell you what was decided.
• To meet legal, tax and accounting duties.

We use personal data only for the purposes you agreed to, or as the law allows.

Consent

We ask for your consent before collecting personal data, and we tell you why we need it. You can withdraw your consent at any time by writing to us. Withdrawing may mean we can no longer provide some features.

Where your data is stored

Data is stored on servers located in India. We use trusted service providers for hosting, payments and messaging. They may process data only on our instructions.

Sharing

We do not sell personal data. We share it only with service providers who help us run the service, or when the law requires us to.

Your rights

Under the DPDP Act you may:

• ask for a summary of the personal data we hold about you
• ask us to correct or complete it
• ask us to erase it when it is no longer needed
• nominate another person to exercise your rights on your behalf
• make a complaint to us, and then to the Data Protection Board of India if you are not satisfied

Children's data

Some of our products, such as school van tracking, may involve a child's data. We collect a child's data only with the verifiable consent of the parent or guardian, and we do not use it for tracking, profiling or advertising aimed at children.

How long we keep data

We keep data for as long as your account is active and as needed for legal and tax purposes. After that we delete or anonymise it.

Security

We use reasonable safeguards such as access controls, encrypted connections and backups. No system is completely secure. If a personal data breach happens, we will inform you and the authorities as the law requires.

Cookies

Our website uses only the cookies needed to make it work properly.

Grievance officer

Name: [add grievance officer name]
Email: [add your email]
Phone: [add your phone / WhatsApp number]

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.